Refund policy

At Oshun, we believe softness extends to the way we care for you. If your experience with us isn’t perfect, here’s what you can expect:

Here’s What We’ll Do

We will listen.
Our skincare concierge will hear your feedback—truly hear it.

We will go above and beyond.
We’ll cover the cost of a consultation with a certified dermatologist. If our bar isn’t your perfect match, we’ll even recommend a brand we trust.

We will offer a custom solution.
When possible, we’ll use our knowledge to create a bespoke formulation just for your skin.

We will pay it forward.
We’ll send a complimentary bar to a friend on your behalf—because kindness multiplies.

We will repurpose responsibly.
You’re welcome to keep your bar, but if you prefer to return it, we’ll responsibly repurpose it.

Returns & Refunds

Return shipping is on us. If you’d like to send Oshun back, we’ll cover the cost.
Return window: Returns are accepted within 60 days of purchase.
Refunds: Refunds are available (as required by U.S. consumer law). Please allow up to 60 business days for processing.
Exclusions: Gift cards and final sale items cannot be returned or refunded.

All we need is your order number.
We promise to treat you with exceptional care, softness, and respect every step of the way.