Privacy policy

We care deeply about your privacy. This page explains what we collect, how we use it, and the choices you have. We keep things simple, safe, and respectful—always. By visiting our site or shopping with us, you agree to this policy.

Applies to: goatmilksoap.com and oshunsoap.com
Effective date: April 22, 2026

Who we are (Data Controller)

For EU/UK visitors, the data controller is Oshun (legal entity: [insert full legal name and postal address]).

Privacy contact / DPO: We do not appoint a formal Data Protection Officer, but you can reach our privacy team at concierge@goatmilksoap.com.

What we collect

When you shop, sign up for emails / text messages, or create an account, we may collect:

  • Name and email

  • Shipping and billing addresses

  • Payment details (processed by secure third parties; we do not store full card numbers)

  • Optional: phone number for texts/updates

We also collect basic technical info to run the site (e.g., IP address, browser, time zone, pages viewed).

Mobile Terms of Service

Last updated: April 22, 2026

The Oshun mobile message service (the "Service") is operated by Oshun (“Oshun”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Oshun’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Oshun through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Oshun. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Oshun or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Oshun mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Oshun or email Concierge@oshunsoap.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

How we use your info

We use your info to:

  • Process orders, take payment, and provide support

  • Send order updates and—if you opt in—promotions

  • Improve our site and services (analytics)

  • Help prevent fraud and unauthorized activity

Lawful bases (GDPR): contract (to fulfill your order), consent (marketing, cookies), legitimate interests (security/analytics), and legal obligations (tax, accounting).

Payments & security

  • Payments are handled by PCI DSS–compliant providers (e.g., Shopify Payments/Stripe).

  • Data in transit is protected with TLS (HTTPS).

  • We limit what we store and restrict access to authorized personnel only.
     While no system is 100% foolproof, we work hard to protect your information.

Third-party services

We use trusted tools (e.g., Shopify, analytics, email services). These providers process data on our behalf under their own privacy practices, which we review.

We do not sell your personal information.

Cookies & tracking

We use cookies and similar tech to personalize your experience and understand site use. You can manage cookies in your browser; some features may be limited.

California (CPRA): If we ever engage in “sharing” for cross-context behavioral advertising, you can opt out via a “Do Not Sell or Share My Personal Information” link in our footer and via Global Privacy Control (GPC) signals.
EU/UK: We request consent for non-essential cookies.

How long we keep data

We retain personal data only as long as needed—for fulfillment, support, and legal/accounting reasons—typically 3–5 years.

International visitors & transfers

We’re U.S.-based. If you visit from outside the U.S., your data may be transferred internationally. Where required, we rely on Standard Contractual Clauses or similar safeguards.

Your rights

California (CCPA/CPRA)

You have the right to:

  • Know the categories and specific pieces of personal information we collect/use

  • Delete personal information (with certain exceptions)

  • Correct inaccurate information

  • Opt out of sale or sharing of personal information (we do not sell; if we ever “share” for ads, you can opt out)

  • Limit use/disclosure of sensitive personal information (we do not collect sensitive PI for profiling)

  • Non-discrimination for exercising your rights

Exercise rights at concierge@goatmilksoap.com (subject line: Privacy Request) or via the footer link. We’ll verify your request and respond within 45 days (extensions as permitted).

EU/UK (GDPR)

You have the right to:

  • Access, rectify, or erase your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with your local data authority

Contact

Children’s privacy

Our site isn’t intended for children under 13, and we don’t knowingly collect their data. If a child has submitted info, contact us and we’ll remove it.

User reviews & comments

If you leave a review/comment on our site or social channels, you agree we may feature it in marketing. We’ll never share your private info—just your words and (if provided) first name/initial.

No guarantees

We work hard to keep our site accurate and up-to-date, but we can’t promise it will always be perfect. If something seems off, reach out—we’ll make it right.

Changes to this policy

We may update this policy from time to time. If we do, we’ll update the date above. We recommend checking back now and then.

Questions or requests?

We’re here for you.
Contact Us